Case Study
30+ Door Access Control Project: How ASI’s Role Expanded Beyond Cabling
- Commercial access control and video surveillance
- Local nonprofit customer
- 30+ access-controlled doors and cameras
Multiple Contractors, One Security Project
A local nonprofit was installing a proprietary security system involving more than 30 access-controlled doors and video surveillance cameras.
The customer had already selected its security platform and assigned installation responsibilities to separate contractors. ASI Systems was hired to handle the cabling, while another contractor was responsible for the door hardware, card readers and head-end equipment.
As installation progressed, problems with the other contractor’s work began creating challenges for the project.
Although those issues fell outside ASI’s original cabling scope, they still needed to be resolved to keep the installation moving.
Showing Up Beyond the Original Scope
Rather than limiting its involvement to the original scope, ASI’s team continued showing up to help troubleshoot problems and work through issues as they arose.
That responsiveness made a difference in how the customer used ASI.
As the project progressed, ASI became the customer’s first call when something needed attention, even when the issue wasn’t directly related to cabling.
Additional change orders followed, expanding ASI’s responsibilities beyond the original contract.
A Larger Role and an Ongoing Customer Relationship
ASI began the project as the cabling contractor and finished with a broader role in the installation.
The additional work created a stronger customer relationship and positioned ASI for future projects with the organization.
Project snapshot
- ProjectCommercial access control and video surveillance
- CustomerLocal nonprofit
- Scope30+ access-controlled doors and cameras
- ASI’s original responsibilitySecurity cabling
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